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LMS Integration

Integrations work behind the scenes to power our work so seamlessly, that we often forget they are there or how vital they are. We are used to our calendars syncing with our video conferencing apps, our human resource software working with the payroll app, our CRM working with, well, everything – that we can hardly imagine these systems not unified seamlessly with one another, but that’s the power of integrations.

Learning management system (LMS) integrations help us teach, learn, manage knowledge, and track learner progress more effectively through the exchange of data between the LMS and other software applications.

What is a Learning Management System (LMS) Integration?

An LMS integration is your learning management system’s ability to talk to other applications. This helps you import courses into your LMS, publish course completion certificates on social media, export or import analytics for better reporting, and a range of other tasks, all from within your LMS.

Learning management systems integrate with other applications through direct and third-party integrations. Direct integration implies a partnership between the LMS and another software. Third-party integrations act as an intermediary between two apps, so you can use them together without a pre-built integration.

Why do you need an LMS with integrations?

Without LMS integrations, you’d have to do a lot of manual work. Downloading information from one system, converting it into a format supported by your LMS, uploading it, assigning courses to each learner, keeping track of learner progress… everything is a manual task that’d take up countless hours of your time.

LMS integrations simplify and accelerate the exchange of data between your LMS and all of your other tools. With integrations in place, you can assign training, gather and organize employee training data, and so much more without having to switch back and forth between applications.

Let’s discuss a few key benefits in detail.

Personalized training experience

Different employees at an organization require different types of training based on their role, skills, goals, and learning preferences. To create truly personalized experiences, you need access to all this information.

Without an LMS that integrates with your HR information system (HRIS), you’ll have to import all this information, study it, and assign personalized training to each employee manually. If your LMS integrates with an HRIS like BambooHR or WorkDay, it will get this information from the HRIS and assign personalized training to each employee automatically.

Enhanced reporting

LMS systems provide their own analytics on learner engagement and progress. An LMS that integrates with other software systems enables you to import or export data that’ll give you additional insights into the learner’s needs.

For example, if your LMS integrates with Google Analytics, you can compare user behavior on mobile devices and desktop devices and gain access to multiple dashboards, views, and data visualizations.

You can also measure the impact of training on different teams through these integrations. For example, you can integrate your LMS with Salesforce (or any other CRM), and compare training data with that of your sales team’s KPIs to see how well your team performed after taking certain courses. 

The same tactic can be used to measure the effectiveness of your customer education program. You can import customer growth data from your CRM into your LMS and compare it with course consumption metrics to see how your customer-facing content influenced growth.

Reduce admin tasks through automation

If your LMS works with other systems, you’ll be able to create workflows that would accomplish tasks you’d otherwise have to do manually. Some of these tasks include assigning an employee new training when they’re promoted or move to a different role, sending them an email when they complete a course, and so on.

Keep up compliance

Businesses must acquire and maintain a bevy of federal, state, and industry-mandated compliance certifications by training their employees. For example:

LMSs that integrate with other systems, such as a compliance tracking app like AuditBoard or  an HRIS, can automatically assign training to employees whose compliance certificates are about to expire. You can also automate the process of sending updates to the regulatory bodies once the employees complete their training.

Reduce redundant data

Data redundancy at an organization means that the same data is stored in multiple databases. This causes inefficiencies in your processes and increases the chances of inconsistencies. Furthermore, data redundancy increases the size of your database as repeated data takes up valuable space.

If your LMS does not integrate with other database applications that handle employee data or customer data, you’ll have to maintain a separate database in your LMS. That database will contain all the information your HR information system contains, in addition to information about the training employees have taken or have yet to take, for example. This will make the employee skills data stored in your HR database redundant. The employee job descriptions, experience, and other information stored in the LMS database will also be redundant.

Using an LMS that integrates with the central employee database at your workplace will reduce data redundancy as the LMS will communicate with your central database and use it as a single source of truth. Employee information will be updated in the HR database as they complete different courses, and there will be only one employee source of truth  at your company.

Top Integrations You Should Look For

Your existing tool stack determines which LMS integrations you should look for, and here are a few of the most helpful integrations:

CRM

In most companies, the CRM serves as the central database for customer data. When your LMS is integrated with your CRM, you’ll be able to measure the impact of your training program on the performance of your sales, support, and marketing teams. For instance, integrating your LMS and CRM will reveal:

  • Whether support started getting better feedback from customers after specific training
  • If training courses helped Sales reps ramp quickly, leading to faster Sales velocity
  • Which courses helped sales close more deals

You can also measure the effectiveness of sales training at your organization by integrating your LMS with sales productivity and coaching tools.

Content management systems

Content management systems help all teams within your company build a knowledge base, create workflows, and collaborate.

By integrating your LMS with your content management system, you can embed content from the content management system into different learning paths present in the LMS. This will enable you to tap into your own knowledge base and add that to the training material being consumed by the employees at your company. WorkRamp partners with companies like Highspot and Atlassian Confluence to empower learning & development teams to deliver more tailored learning experiences.  

Video conferencing tools

Everyone uses video conferencing tools such as Zoom for meetings and webinars. These tools are also used for instructor-led training.

Integrating your LMS with your video conferencing tool allows you to deliver instructor-led training within the LMS platform and track learner participation and progress easily.

HRIS

Your HRIS is where all your employee data resides. Information on employee skill sets, certifications, job descriptions, and performance all indicate the kind of training your new and current employees can benefit from the most.

Your LMS, if integrated with your HRIS, will use this data to assign learning paths and personalized training to each employee. Furthermore, it will completely automate your onboarding process (depending on the rules you set up) by taking new employee data from the HRIS and assigning them relevant onboarding training from the first day.

External analytics tools

External learning tools like Google Analytics, QuantumMetric and Pendo help you analyze user engagement and the effectiveness of your training program. You can set up tags or tracking pixels to see which buttons or links your users are clicking on, use analytics to visualize behavioral flows, and more.

Furthermore, you can integrate with data analysis and visualization tools to study user data and find trends.

Courses and training materials

While you can create your own courses, an LMS that can import courses from third parties like Udemy, Go1, and OpenSesame will help you tap into external training libraries and provide all types of training to your learners without them having to leave your ecosystem.

Communication and scheduling tools

By integrating communication tools like Slack with your LMS, you can share specific training-related information within specific groups and invite multiple people to instructor-led courses and live sessions with just a click of a button.

Identity and SSO tools

Identity management and single sign-on (SSO) tools protect the user’s identity information and smooth out the sign-up process by allowing them to sign into multiple applications by signing in to their SSO account.

By integrating your LMS with SSO tools like Okta, you eliminate the need for the user to create a new account for your LMS.

Use WorkRamp integrations to create an all-inclusive learning experience at your organization

WorkRamp integrates with a wide range of top applications. You can integrate WorkRamp with your CRM, content management system, video conferencing tools, HRIS, analytics and data visualization tools, scheduling tools, identity management tools, and even other training providers through direct and third-party integrations.

Completely transform the way training is delivered in your organization. WorkRamp integrations allow you to build and deliver training programs your way. Integrate with a learning experience platform like Degreed to curate WorkRamp content and training modules seamlessly into live and on-demand learning experiences within third party portals. Leverage data from multiple analytical tools including Google Analytics to measure the effectiveness of training programs. Combine the power of your sales and support tools with WorkRamp to seamlessly deliver training calls and demos to new hires. And much more.    

Want to know if WorkRamp integrates with the technology stack used at your organization? Complete the form below to learn more. 

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