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Take the guesswork out, and don’t waste time starting from scratch. Use time-tested tactics and structures from successful organizations to create templates that work for any type of employee training.
An employee stay interview is the opposite of an exit interview. Instead of asking why an individual is leaving, you can gain valuable insights into job satisfaction, employee engagement, career development and planning, and more. Stay interviews help you understand what team members really want and what you can do to retain them.
If you're reading this, chances are you know customer training is essential. Still, you're unsure where to go or how to start a customer ed program. Effective training empowers users to get the most from your product or service, excel in their role, and boost customer loyalty. Not only does this help you reach your long-term business goals, but also turns your existing customers into brand advocates.
Human resource teams are grappling with high turnover, emerging roles, and skilled talent scarcity--perhaps while adjusting to remote work. But if you lose your employees, can't get new hires up to speed quickly, or have skill gaps on your team, you risk falling short of meeting your business goals. Think of learning as a growth engine that will help you overcome these challenges and set your team up for future success.
When designed properly, customer education programs can reduce customer onboarding time, boost engagement, improve retention, and help turn your customers into advocates. The way you educate customers is crucial and distinguishes you from your competition.
Onboarding can make or break how successful your new team members are, their enthusiasm for being part of the team, and how long they are retained. It's crucial to have an impactful onboarding program to maximize the opportunities it affords.
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