Reduce Churn with Effective Support
Equip reps with the skills, knowledge, and resources to deliver top-notch customer support. WorkRamp’s customer service training platform is the most agile and easy-to-use solution for best-in-class customer support training.
Trusted by over 2.5 million learners since 2015
Delight customers, increase retention, and build customer loyalty with WorkRamp’s customer service training platform
6x
Customers who have a positive experience are 6x more likely to purchase from you again.
68%
Of consumers say they're willing to pay more for products from a brand that offers good customer service.
83%
Of customers agree they feel more loyal to brands that respond and resolve their complaints.
Build brand loyalty and a best-in-class customer experience
Develop confident, knowledgeable support reps
With interactive features like roleplays, simulations, and direct feedback and coaching, you can help reps develop the skill they need to handle any customer challenges.
Turn support reps into product experts
Create engaging, effective training content to enhance product knowledge to help reps provide faster solutions and a better customer experience.
"We wanted an LMS that would be user friendly for our customers and myself, and ultimately, add lifetime value to our product. That's definitely something WorkRamp has brought to the table.”
Mia Ford
Head of Customer Engagement, Spinify
Head of Customer Engagement, Spinify
"WorkRamp enables us to train employees and customers in a single platform. This allows us to share training materials across teams and provide an amazing education experience for our customers, without the added work of spinning up a new instance."
Chauncy Ford
Director of Customer Enablement, Quantum Metric
Director of Customer Enablement, Quantum Metric
Why more companies choose WorkRamp for their Customer Service Training platform
Increase customer satisfaction and retention
Delightful customer experiences not only satisfy customers in the moment but also foster brand loyalty and advocacy. Providing exceptional customer support starts with arming your team with the right tools, processes, and training.
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Resolve customer issues quickly
Personalized training, certifications, and coaching help you create a world-class support team that can resolve customer issues quickly. Help reps improve their skills, product knowledge, and customer-centric approach to accelerate response times, improve response quality, and elevate the overall customer experience.
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Use real-time feedback to help reps support customers
Real-time feedback helps reps understand strengths and weaknesses and customer pain points. This ensures reps are optimizing their performance on an ongoing basis. The Learning Cloud makes it easy to create simulations and virtual roleplays. Identify knowledge gaps and build skills through video, in-person, and written assessment tools.
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Identify opportunities for improvement via reporting
Tie training initiatives back to customer success metrics like NPS and CSAT scores to understand training effectiveness and impact. Create customized views and reports with a full-featured report builder. Measure team performance and analyze trends. Use our Reporting APIs to push training data into other systems.
Create engaging training programs to deliver world-class customer service
When reps are actively engaged in their training, they’re more likely to retain information, apply learned skills effectively, and handle complex customer scenarios with confidence.
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Train faster and easier through 1:1 coaching
As your organization grows, it becomes more challenging to deliver 1:1 coaching. Emulate 1:1 training at scale with live coaching and virtual roleplays. Simulate real-life scenarios to prepare reps to quickly tackle customer challenges.
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Increase product knowledge
To best support customers, reps must understand your product from the inside out. Create pitch challenges and certification programs to test reps’ skills and knowledge and increase understanding of your products and services.
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Provide continuous learning opportunities
Create paths to guide reps and automations and notifications to encourage them to complete training and stay up to date on best practices. Promote self-driven development by allowing employees to find and self-assign training.
Develop people-centric, collaborative training
Equip your support team with the training and resources they need to help your customers thrive. The Learning Cloud scales with your team to allow you to provide a 1:1 coaching experience for in-office, remote, and hybrid teams.
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Create a self-service library with the Learning Cloud
Keep all your training resources in a centralized location. When reps spend less time searching for materials, they can spend more time on tasks that drive results. Support reps have on-demand access to training content, tools, and resources through self-service libraries.
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Deliver better support experiences through personalized learning
Use microlearning to create bite-sized training content to increase adherence and retention. Take a blended learning approach with instructor-led training, eLearning, and interactive features like knowledge checks, quizzes, flip cards, and more.
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The Learning Cloud grows and scales with your team
The Learning Cloud caters to thousands of users across the globe, giving teams on-demand access to self-service libraries and helpful training materials and resources. WorkRamp’s customer service training platform seamlessly integrates with support tools like Zendesk, Gong, and Chorus.
Customer Service Training FAQs
Customer service training is educational content and resources designed to help reps improve support and customer satisfaction. An effective customer service training program includes training on product knowledge, crisis management, problems solving, and communication.
Customer service training helps your team better support customers and creates a positive overall brand experience. Benefits of customer training include increased customer loyalty and more repeat purchases, which leads to increased sale and revenue.
WorkRamp integrates with sales and support tools like Salesforce and Gong, and learning and training tools like Go1, Iorad, and Scorm. WorkRamp also integrates with communication and scheduling programs like Zoom, Slack, and Google Calendar to setup alerts and reminders for training.
You can use the Learning Cloud to help reps feel more confident when answering questions and helping customers. WorkRamp offers interactive features like role-playing, coaching, and real-time simulations to help reps improve problem-solving skills. Setup workflow automations to schedule training reminders, track completions, and help support reps stay up to date on the latest training.
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Increase customer satisfaction with WorkRamp’s customer service training platform
Deliver exceptional customer service to create loyal brand advocates who become champions for your products and services. Give your team the resources they need to delight customers and create a world-class customer experience.
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