Equip reps with the skills, knowledge, and resources to deliver top-notch customer support. WorkRamp’s customer service training platform is the most agile and easy-to-use solution for best-in-class customer support training.
Customers who have a positive experience are 6x more likely to purchase from you again.
Of consumers say they're willing to pay more for products from a brand that offers good customer service.
Of customers agree they feel more loyal to brands that respond and resolve their complaints.
With interactive features like roleplays, simulations, and direct feedback and coaching, you can help reps develop the skill they need to handle any customer challenges.
Create engaging, effective training content to enhance product knowledge to help reps provide faster solutions and a better customer experience.
Delightful customer experiences not only satisfy customers in the moment but also foster brand loyalty and advocacy. Providing exceptional customer support starts with arming your team with the right tools, processes, and training.
Personalized training, certifications, and coaching help you create a world-class support team that can resolve customer issues quickly. Help reps improve their skills, product knowledge, and customer-centric approach to accelerate response times, improve response quality, and elevate the overall customer experience.
Real-time feedback helps reps understand strengths and weaknesses and customer pain points. This ensures reps are optimizing their performance on an ongoing basis. The Learning Cloud makes it easy to create simulations and virtual roleplays. Identify knowledge gaps and build skills through video, in-person, and written assessment tools.
Tie training initiatives back to customer success metrics like NPS and CSAT scores to understand training effectiveness and impact. Create customized views and reports with a full-featured report builder. Measure team performance and analyze trends. Use our Reporting APIs to push training data into other systems.
When reps are actively engaged in their training, they’re more likely to retain information, apply learned skills effectively, and handle complex customer scenarios with confidence.
As your organization grows, it becomes more challenging to deliver 1:1 coaching. Emulate 1:1 training at scale with live coaching and virtual roleplays. Simulate real-life scenarios to prepare reps to quickly tackle customer challenges.
To best support customers, reps must understand your product from the inside out. Create pitch challenges and certification programs to test reps’ skills and knowledge and increase understanding of your products and services.
Create paths to guide reps and automations and notifications to encourage them to complete training and stay up to date on best practices. Promote self-driven development by allowing employees to find and self-assign training.
Equip your support team with the training and resources they need to help your customers thrive. The Learning Cloud scales with your team to allow you to provide a 1:1 coaching experience for in-office, remote, and hybrid teams.
Keep all your training resources in a centralized location. When reps spend less time searching for materials, they can spend more time on tasks that drive results. Support reps have on-demand access to training content, tools, and resources through self-service libraries.
Use microlearning to create bite-sized training content to increase adherence and retention. Take a blended learning approach with instructor-led training, eLearning, and interactive features like knowledge checks, quizzes, flip cards, and more.
The Learning Cloud caters to thousands of users across the globe, giving teams on-demand access to self-service libraries and helpful training materials and resources. WorkRamp’s customer service training platform seamlessly integrates with support tools like Zendesk, Gong, and Chorus.
Customer service training is educational content and resources designed to help reps improve support and customer satisfaction. An effective customer service training program includes training on product knowledge, crisis management, problems solving, and communication.
Customer service training helps your team better support customers and creates a positive overall brand experience. Benefits of customer training include increased customer loyalty and more repeat purchases, which leads to increased sale and revenue.
You can use the Learning Cloud to help reps feel more confident when answering questions and helping customers. WorkRamp offers interactive features like role-playing, coaching, and real-time simulations to help reps improve problem-solving skills. Setup workflow automations to schedule training reminders, track completions, and help support reps stay up to date on the latest training.
WorkRamp for Support is a collection of enablement and training tools for Customer Support teams to scale effectively and drive high customer satisfaction.
Learn how to scale enablement, run a successful SKO, and build a global function from one of the best enablement leaders in the industry.
In our latest episode, Christina Singh, VP of CS at Split, covers climbing the career ladder, customer success tips, and how motherhood has shaped her leadership skills.
Deliver exceptional customer service to create loyal brand advocates who become champions for your products and services. Give your team the resources they need to delight customers and create a world-class customer experience.Request a Demo