Decrease Churn & Turn Customers Into Brand Advocates
The initial sale is just the beginning of your customer relationships. Help users get the most out of your products and services with WorkRamp’s Customer LMS + Communities. Scale CS resources, improve product knowledge, and earn customer trust with the right educational tools and resources from WorkRamp.
Trusted by the World's Top Organizations
Increase product adoption, improve customer success, & turn users into brand champions
68%
68% of customers report using products more after training.
56%
Of customers use more product features than they would if untrained.
66%
Of companies say their community has a positive impact on customer retention.
Your customers invested in your product. Show them you’re invested in their success
Create scalable customer training programs
As you acquire more customers, it becomes more challenging to deliver 1:1 training. With WorkRamp, you can deliver engaging, effective training to help customers become product experts.
Develop engaging customer communities
Combine eLearning, live and virtual training sessions, and peer-to-peer learning with WorkRamp’s Customer LMS + Communities. Create a customer academy to provide a customized, branded customer learning experience.
"We wanted an LMS that would be user friendly for our customers and myself, and ultimately, add lifetime value to our product. That's definitely something WorkRamp has brought to the table.”
Mia Ford
Head of Customer Engagement, Spinify
Head of Customer Engagement, Spinify
"WorkRamp enables us to train employees and customers in a single platform. This allows us to share training materials across teams and provide an amazing education experience for our customers, without the added work of spinning up a new instance."
Chauncy Ford
Director of Customer Enablement, Quantum Metric
Director of Customer Enablement, Quantum Metric
Why organizations choose WorkRamp’s Customer LMS + Communities
Accelerate time to value, reduce churn, and increase engagement
An effective customer training program leads to increased customer satisfaction, loyalty, retention, and upsell opportunities.
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Get customer education up and running quickly
A customer academy is an effective way to show users and prospects you care about their success. Give customers the necessary resources to become power users. With the Learning Cloud, you can create a personalized, branded learner experience with no-code and custom CSS and Javascript options.
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Increase customer retention and boost brand loyalty
Acquiring new customers is 5 to 25x harder than retaining existing ones. Take a customer-centric approach, create communities where customers can learn, share, and collaborate. Create scalable customer training to build users' trust and confidence. Loyal customers are brand advocates and can also help you increase upsells and cross-sells.
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Host training events to increase engagement
Run live webinars and make recorded videos available for your customers so you can show them how best to use your products. Collect registrations and track attendance, and send users automated invitations and calendar invites. WorkRamp’s Customer LMS integrates with your existing tech stack.
Deliver best-in-class customer training
When you help your customers succeed, it improves your bottom line and helps you exceed your business targets. Build learning content with our easy-to-use course authoring tools. Create, configure, and manage learning programs in a centralized customer education resource center.
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Turn customers into power users with customized training
Build engaging learning experiences with interactive modules that help customers understand and retain product knowledge. Create certification programs for users to validate their knowledge and earn verifiable, shareable certificates.
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Create educational content quickly and easily
The Learning Cloud offers an easy-to-use, intuitive UI to quickly scale customer training with simple, efficient content creation, management, and delivery. Develop custom content with native course authoring tools. Leverage our self-serve library or assigned trainings.
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Build engaging learning experiences
WorkRamp’s Customer Training LMS offers interactive modules to help customers understand and retain product knowledge. With WorkRamp Communities, customers can learn from each other. Combine assigned training and self-serve resources to build confidence to drive product usage and engagement.
Boost product adoption and reduce churn with WorkRamp Communities
With the power of WorkRamp’s Customer LMS + Communities, you have one single platform to deliver engaging, impactful customer programs without the cost of multiple vendors.
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Scale customer knowledge
With WorkRamp Communities, customers have a central location to learn, share, and collaborate. Encourage peer-to-peer learning with discussion forums where members can share product and industry best practices. Decrease customer support tickets by encouraging customers to ask questions and self-serve answers.
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Share company updates and gain valuable feedback
WorkRamp Communities enables two-way communication between your team and your customers. Share product and company announcements and get feedback and customer insights to shape your product roadmap and strategy.
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Build customer trust and loyalty
With WorkRamp’s Customer LMS + Communities, customers have everything they need to confidently use your products and excel in their roles. When you empower customers with the right resources you create loyal advocates who become champions for your brand.
Centralize customer learning and improve product adoption.
Give your customers the resources they need to become power users and excel in their roles with WorkRamp’s Customer LMS + Communities. Create a culture of learning to cultivate customer loyalty and exceed business goals.
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A seamless admin experience
WorkRamp’s Customer LMS offers an intuitive UI and drag-and-drop content editor for easy content creation. Leverage our Instructional Design team to create effective, engaging customer training content. With the Learning Cloud, you can combine microlearning, events, paths, certifications, and more. With our AI capabilities, you can edit and create content directly within WorkRamp.
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An all-in-one customer LMS that grows and scales as you do
Onboard customers at scale with WorkRamp’s Customer LMS. Efficiently deliver training to help users get the full value from your products. Connect customers to share best practices and learn from one another with WorkRamp Communities. When users can find the answers they need, you can improve customer satisfaction while decreasing support tickets and customer service costs.
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Proving the ROI of customer training has never been easier
ROI is more important than ever. The WorkRamp Learning Cloud offers robust reporting features to prove the ROI of your customer training programs. Tie customer education data to important metrics like churn and NPS with SFDC and BI tools to get buy-in and leadership support for your programs.
Customer Training LMS FAQ
Customer education provides the necessary resources customers need to get the most from your products or services. The benefits of a customer education program include increased customer satisfaction, improved product adoption, lead generation through referrals and word-of-mouth, increased upsells and cross-sells, and ultimately, more revenue.
An effective customer training program can help to improve customer experience and turn customers into brand advocates. Signs it’s time to invest in customer education include the need to provide customer onboarding and training at scale, rapid software delivery and frequent product updates that require customer training, a lack of or declining product adoption, or a need to strengthen customer relationships or build a community for users.
A customer education academy is an online training platform with content and resources to help users and prospects learn about your products. It helps them enhance their understanding and use your product or service to excel in their roles. Building a customer education academy provides a number of benefits, including increased customer retention and satisfaction, higher customer lifetime value, and increased product adoption. When your customers have the resources and training they need to use your product effectively, they become power users and loyal brand advocates.
A customer training LMS, like the Learning Cloud, helps you create a centralized platform to develop and manage customer training content and scalable customer training programs. With WorkRamp, you can create a customer education academy, host live and virtual customer education events, and create certification programs to enhance users’ knowledge of your product and features.
A customer community is a group of people who share a common interest or affiliation with a brand, product, or service and come together to engage, collaborate, and support each other.
Customer communities foster a sense of belonging among customers, providing them with a platform to share experiences, ask questions, and offer insights. Customer communities can enhance customer loyalty, empower users with valuable knowledge, and create a space where customers feel heard and valued. Learn more about customer communities.
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Turn customers into power users and loyal brand advocates
Equip your customers with the tools and resources they need to learn, grow, and thrive. When you provide effective customer training, you increase revenue, product adoption, and customer satisfaction.
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