The initial sale is just the beginning of your customer relationships. Help users get the most out of your products and services with WorkRamp’s Customer LMS. Scale CS resources, improve product knowledge, and earn customer trust with the right educational tools and resources from WorkRamp.
68% of customers report using products more after training.
Of customers use more product features than they would if untrained.
The average customer education program increases retention by 7.4% and revenue by 6.2%.
As you acquire more customers, it becomes more challenging to deliver 1:1 training. With WorkRamp, you can deliver engaging, effective training to help customers become product experts.
Combine eLearning and live and virtual training sessions to help users get the most from your products. Create a customer academy to provide a customized, branded customer learning experience.
An effective customer training program leads to increased customer satisfaction, loyalty, retention, and upsell opportunities.
Acquiring new customers is 5 to 25x harder than retaining existing ones. Take a customer-centric approach and create educational resources to empower users. Create scalable customer training to build users' trust and confidence. Loyal customers are brand advocates and can also help you increase upsells and cross-sells.
Run live webinars and make recorded videos available for your customers so you can show them how best to use your products. Collect registrations and track attendance, and send users automated invitations and calendar invites. WorkRamp’s Customer LMS integrates with your existing tech stack.
When you help your customers succeed, it improves your bottom line and helps you exceed your business targets. Build learning content with our easy-to-use course authoring tools. Create, configure, and manage learning programs in a centralized customer education resource center.
Build engaging learning experiences with interactive modules that help customers understand and retain product knowledge. Create certification programs for users to validate their knowledge and earn verifiable, shareable certificates.
The Learning Cloud offers an easy-to-use, intuitive UI to quickly scale customer training with simple, efficient content creation, management, and delivery. Develop custom content with native course authoring tools. Leverage our self-serve library or assigned trainings.
WorkRamp’s Customer Training LMS offers interactive modules to help customers understand and retain product knowledge. Combine assigned training and self-serve resources to build customer confidence to drive product usage and engagement.
Give your customers the resources they need to become power users and excel in their roles. Create a culture of learning to cultivate customer loyalty and exceed business goals.
WorkRamp’s Customer LMS offers an intuitive UI and drag-and-drop content editor for easy content creation. Leverage our Instructional Design team to create effective, engaging customer training content. With the Learning Cloud, you can combine microlearning, events, paths, certifications, and more. With our AI capabilities, you can edit and create content directly within WorkRamp.
Onboard customers at scale with WorkRamp’s Customer LMS. Efficiently deliver training to help users get the full value from your products. Scale training from instructor-led to self-service. When users can find the answers they need, you can improve customer satisfaction while decreasing support tickets and customer service costs.
ROI is more important than ever. The WorkRamp Learning Cloud offers robust reporting features to prove the ROI of your customer training programs. Tie customer education data to important metrics like churn and NPS with SFDC and BI tools to get buy-in and leadership support for your programs.
Customer education provides the necessary resources customers need to get the most from your products or services. The benefits of a customer education program include increased customer satisfaction, improved product adoption, lead generation through referrals and word-of-mouth, increased upsells and cross-sells, and ultimately, more revenue.
An effective customer training program can help to improve customer experience and turn customers into brand advocates. Signs it’s time to invest in customer education include the need to provide customer onboarding and training at scale, rapid software delivery and frequent product updates that require customer training, a lack of or declining product adoption, or a need to strengthen customer relationships or build a community for users.
A customer education academy is an online training platform with content and resources to help users and prospects learn about your products. It helps them enhance their understanding and use your product or service to excel in their roles. Building a customer education academy provides a number of benefits, including increased customer retention and satisfaction, higher customer lifetime value, and increased product adoption. When your customers have the resources and training they need to use your product effectively, they become power users and loyal brand advocates.
A customer training LMS, like the Learning Cloud, helps you create a centralized platform to develop and manage customer training content and scalable customer training programs. With WorkRamp, you can create a customer education academy, host live and virtual customer education events, and create certification programs to enhance users’ knowledge of your product and features.
Loyal customers are vital for success. They not only make multiple purchases, but they represent your brand in a positive way, helping encourage other customers to try your products.
When designed properly, customer education programs can reduce customer onboarding time, boost engagement, improve retention, and help turn your customers into advocates. The way you educate customers is crucial and distinguishes you from your competition.
In our latest episode of LEARN, hear from Jon Herstein, CCO at Box, about how customer success (CS) teams must create a delightful experience for customers while solving real business problems.
Equip your customers with the tools and resources they need to learn, grow, and thrive. When you provide effective customer training, you increase revenue, product adoption, and customer satisfaction.Request a Demo