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Customer Story

Reimagining Enablement Program Delivery and Management with AI

Ariana Jarvis, Manager, Enablement Operations at Avalara, shares her ideas for how AI can help uplevel the delivery and management of enterprise-wide enablement.

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Beyond Product Success: Launching an Academy to Help Drive Industry Proficiency

NetLine is on a mission to empower B2B marketers with unparalleled buyer intent data and lead generation capabilities through its all-in-one buyer engagement platform.

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5 Areas of Opportunity for AI to Uplevel Customer Content Delivery

Sara Patel, Customer Education Lead, Jasper, shares five areas of opportunity for AI to help elevate customer content development and delivery.

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The Future of Customer Learning: Envisioning an AI-Powered 5-Star Experience 

Conversica's Senior CS Enablement Specialist Lauren Siegfried and CS Program Coordinator Kiera Long, share three areas in which they envision AI helping to take customer education efforts to the next level.

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3 Ways to Lean on AI From a Cutting-Edge Enablement Leader

Early AI applications are already impacting the enablement space, and there’s still more to come. Jenn Casper, Senior Manager of Enablement at Chronosphere shares three ways she’s tapping into the power of AI as an enablement leader.

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Customer Spotlight: How to Take a Holistic Approach to Enablement

Discover how to approach enablement holistically and programmatically–instead of treating it simply as a training initiative–to drive long-term success.

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Customer Spotlight: How to Keep Learners Engaged in a New L&D Program

Creating effective learning resources is just the first step. The challenge lies in delivering these materials, encouraging participation, and generating excitement to keep learners engaged.

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Customer Spotlight: 4 Strategies to Promote Your Customer Education Academy

Creating an academy for your customers is an effective strategy to help them get the most out of your product. But you can’t just build an academy and expect users to show up on their own.

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5 Customer Academies That Drive Product Adoption

Discover how five WorkRamp customers use Academies to engage customers for better business outcomes.

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Customer Spotlight: Using Iteration to Create an Engaging, Effective Customer Academy

Learn more about the importance of iterating and updating your customer education academy to ensure you’re providing engaging content to support your customers.

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Back to the Basics with Bitly—Lessons on Customer Education from a former Preschool Teacher

Tony Roma shares his strategy behind Bitly’s customer education program, which empowers users to create over 31 million custom links per day.

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Establishing Universal Truth—How Quantum Metric Built a Customer Education Program by Capturing Tribal Knowledge

Learn the strategy behind Quantum Metric’s customer education program, which has awarded 1000+ certifications to nearly 2000 global learners.

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Launching Mission Control—Reddit’s Guide to Creating a GTM Strategy for your LMS Deployment

Ashley Crisostomo explains the GTM strategy for Reddit’s LMS deployment that led to 98% employee participation and increased internal NPS by 13 points.

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Stop Putting Out Fires—4 Tips to Become More Proactive and Strategic Enablement Org

Jonas Taylor of Algolia's Global Revenue Enablement team shares his 4 tips for positioning your Enablement Org as a strategic, revenue-generating team.

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It’s Time to Pivot – Handshake’s Sales Playbook on Virtual Team Alignment, Pitch Certifications and Remote Training

Learn how Handshake rolled out a new product messaging framework, overhauled the entire sales motion and fully trained his team on a new virtual selling playbook.

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