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One crucial element stands out in building an effective customer education program: clear and accessible information. Amy Elenius, Manager of Customer Education at Gorgias, wisely emphasizes that customers need to know exactly where to turn for information about utilizing your product or service.
In the words of Alex Bouaziz, CEO and Co-founder of Deel, it becomes apparent that the true driving force propelling an organization forward goes beyond the tangible products and services it offers. Rather, the heart of progress lies within the dedication and synergy of its people, and the strategic prowess of its finance teams.
Investing in the People Team is a pivotal strategy for any organization, as emphasized by Alex Bouaziz, CEO and Co-founder of Deel. Recognizing that a company's success hinges upon its people, Alex underscores the profound impact of nurturing a skilled and motivated workforce.
Christina Singh, VP of Customer Success at Split, offers advice on creating a compelling customer learning journey that guarantees engagement. Her expertise shines through in her approach to building Split Arcade, a revolutionary gamified customer education experience. By seamlessly integrating educational content with interactive gaming elements, Christina has redefined the way businesses educate their customers.
Alex Bouaziz, CEO and Co-founder of Deel, foster creativity within the realm of People & Culture. He cultivates an environment where diverse perspectives thrive by blending innovative thinking and a commitment to inclusivity.
Innovation and transformation in Learning & Development (L&D) are not just buzzwords; they are essential components for the future of education and skill development. Andrea Burow, L&D Partner at Knowledge Services dives into why innovation and early learner involvement are crucial in shaping the future of L&D.
Andrea Burow, L&D Partner at Knowledge Services, shares the four essential elements to foster a thriving learning culture within your organization. Collaboration takes center stage as Andrea emphasizes its pivotal role in promoting continuous learning.
Box employs a comprehensive approach to gauge customer health scores, a pivotal metric reflecting the strength of customer relationships. Hear from Jon Herstein, Chief Customer Officer at Box, crucial insights for satisfaction and issue resolution.
Randy Seidl's advice on how to secure a mentor is both insightful and practical. He emphasizes the power of genuine connections and recommends starting by identifying potential mentors who align with your goals and values.
Marie Potter, the Senior Director of Culture and Development at Getty Images, illustrates the significance of moments and movements in an employee's journey. Drawing a parallel to the concept of time, she likens moments to distinct points along this journey, such as the pivotal onboarding phase.
In a compelling discussion, L. David Kingsley, Chief People Officer at Intercom, dives into the imperative of cultivating a people-first organization. He contends that employers can unlock untapped potential, innovation, and loyalty within their workforce by fostering a culture where individuals feel valued, empowered, and connected.
The CRO needs to play a role in moving beyond admiring and solving and more into execution. Hear 2X CRO John Schoenstein, now CRO at Sprout Social, his revenue and leadership framework strategy.
Embarking on a career journey is like navigating uncharted waters, a thrilling yet intricate endeavor. Here's the intriguing truth: very few traverse a straightforward trajectory. Enter Cara Brennan Allamano, CPO at Lattice, a beacon of inspiration as she unravels her transformative odyssey within HR tech.
Cara Brennan Allamano, CPO at Lattice, shares how L&D and HR teams are transforming and what they must do to be more efficient to help overall business impact.
Andrew Barnes, CEO & Co-founder of Go1, addresses the challenge of upskilling amidst diverse skills by advocating a comprehensive approach.
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