One crucial element stands out in building an effective customer education program: clear and accessible information. Amy Elenius, Manager of Customer Education at Gorgias, wisely emphasizes that customers need to know exactly where to turn for information about utilizing your product or service. This knowledge empowers them to make the most of what you offer. When customers are well-informed, their experience becomes smoother and more satisfying. A well-structured customer education program equips customers with the knowledge they need and reflects a commitment to their success and satisfaction.
Effective learning and development (L&D) programs are a great way to stand out as a brand to attract skilled talent and keep current employees happy and engaged.
Learning and development have long been hailed as the secret to employee success. Discover five proven ways to attract and retain top talent.
Employee training has changed significantly over the past several years. Here are seven learning and development statistics you should know to help you improve your organization's L&D.