Customer education tools exist to make your life easier. From proactively providing support to surveying learners on autopilot, investing in the right customer education tools can pay dividends in the long run.
Erick Ferreira, Senior Academy Manager, shares his experience creating Matillion Academy and offers pro tips and best practices for developing content and keeping users engaged in your program.
By strategically positioning customer ed, you can smash silos and create a collaborative, communicative, cross-functional working environment where your people are aligned and can excel in their roles.
The customer journey doesn’t end once a purchase is made. Developing strong, long-lasting customer relationships is about ensuring users have a positive experience with your product and your brand.
Discover the benefits of customer and partner certifications and how to build impactful programs for your users.
With the proper process, your customer education program can be one of the best in your industry and, more importantly, extremely valuable for your users.
A positive customer experience can lead to high-impact results, including customer retention, customer loyalty, and brand advocacy.
Consumers have increasingly high expectations for customer service. But fail to deliver on those expectations and revenue is at risk.
Kristi Faltorusso, Chief Customer Officer, ClientSuccess, shares how customer success teams can evolve and succeed despite rapid changes in the market.
Congratulations, your customer academy is ready. But before you release it to the public, follow these tips.
Creating an effective customer education program is one of the best ways to help users to get the most out of your products and turn customers into loyal brand advocates.
Building a customer community is imperative for businesses looking to engage their user base, foster peer-to-peer learning, and ultimately enhance their products or services
While the value of customer ed is clear, the best path toward maximizing that value isn’t always obvious. Learn how to maximize ROI from your customer ed program.
Creating an academy for your customers is an effective strategy to help them get the most out of your product. But you can’t just build an academy and expect users to show up on their own.
Reducing customer churn can help you lower costs, increase profitability, and turn users into advocates.
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