Launching an onboarding boot camp to increase field effectiveness
Gigaclear is a fiber broadband provider on a mission to deliver fast and reliable internet to rural communities across the UK. Successfully serving their communities depends on the knowledge, skills, and care of well-trained engineers in the field.
However, as a fast-growing organization, Gigaclear needed to adjust its onboarding and ongoing training strategies to get engineers field-ready more quickly. This necessitated an LMS for building out structured learning and tracking learner progress so the team could prepare engineers for field work as soon as possible and get a more holistic view of every engineer’s qualifications to allocate resources and capacity-plan more effectively.
In seven months of delivering their onboarding boot camp and ongoing enablement with WorkRamp, Gigaclear has achieved:
How Gigaclear uses WorkRamp to deliver engaging and scalable onboarding programs
- AI Assist. With the help of Generative AI assistance within WorkRamp content blocks, the Gigaclear team has the ability to create more training in less time.
- WorkRamp Content. The Gigaclear team leverages WorkRamp’s off-the-shelf courses to enhance programming without building more content from scratch.
- Reporting. Reporting on course completions, scores, and more enables Gigaclear managers to schedule and capacity-plan more proactively.
“As we were taking on more engineers, we needed something that would enable us to proactively book people into training and accurately report on training completions. We’re now able to get new hires trained within two months and schedule training out three or four months ahead, as opposed to being two to three months behind previously, so it’s been a huge success, and WorkRamp has been a key element in making this possible.”
–Dave Brown, Technical Training & Development Manager
The Learning Cloud from WorkRamp is the all-in-one solution for all of your employee and customer training needs.
Want to take onboarding and employee training to the next level? Contact us to schedule a free, personalized demo.
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