Managing an academy with over 34k users and over 130k community members, Adrian Valente, Director of Training & Enablement at Sunbit, knows a thing or two about building customer programs of impact. Join this session to hear best practices and strategies he's implemented around branding, content creation, integrations, and engagement to create an academy that fosters community and retains customers.
Customer-Led Growth (CLG) has become a crucial avenue for business success. Kevin Chiu, Co-Founder & COO of Catalyst shares how CSMs must evolve and how organizations must shift their approach and prioritize effective customer education for long-term prosperity.
Sara Patel, Customer Education Lead, Jasper, shares five areas of opportunity for AI to help elevate customer content development and delivery.
An effective customer ed program can help users and have a significant impact on long-term business goals.
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