At WorkRamp, customer focus is the driving force behind everything we do. That’s why we’re excited to share some updates we’ve made to three key customer resources–our Help Center, the WorkRamp Product Academy, and our WorkRamp Community–to enhance the user experience.
In this post:
Here’s what’s changing:
A More Accessible Help Center
We’ve officially made the WorkRamp Help Center public! This means articles are now accessible anytime, no login required, and searchable via Google.
Along with more open access, we’ve also rewritten articles and reorganized folders, making it easier than ever for you to get the help you need from these resources.
Streamlined Academy Experience
To provide the most impactful learning experience, we’ve condensed our WorkRamp Academy courses down to the core essentials across two certifications, one for the Employee Learning Cloud and one for the Customer Learning Cloud.
We’ve also added an Office Hours tab for a more streamlined registration experience.
A More Engaging Customer Community
You asked, we listened–we’re moving our customer community back to Slack! If you’ve been around for a while, you may remember our VIP Slack forum (now called WorkRamp Connect).
We’re bringing the community back to this space and opening it up to all WorkRamp users so we can meet folks where they are in their day-to-day and foster a more dynamic, real-time space for discussion, collaboration, and networking.
Join our community of 3K+ members to:
- Get quick answers from the WorkRamp team and fellow users
- Share tips, best practices, and success stories
- Stay updated on product news, events, and more
We can’t wait to see everyone back in there!
Staying customer focused
As always, we’re committed to continuously improving the WorkRamp experience based on your feedback. Check out the new Help Center, explore the updated Academy, join us in WorkRamp Connect, and let us know what you think!
Have questions or suggestions? Drop us a note at support@workramp.com—we’re always here to help.
Complete the form for a custom demo.
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