Learn from experts in your space. The latest webinars from WorkRamp.
Customer service CRM platform, Kustomer, knows what it takes to engage customers at scale and provide ongoing value. How do they do it? With an outstanding customer education program.
From boxing in rogue speakers to jazzing up painfully boring session topics, it’s time to tackle things that happen a LOT but never formally get addressed when talking about SKOs.
We all get the value of sales certifications — ensure your reps are trained and ready to sell 10x better. But what makes a stellar sales certification program? Rachel Ha’o is a sales enablement veteran, and has built Iterable’s most successful certification framework that includes a training plan, coaching strategy, and key readiness metrics. In […]
By defining training outcomes, you’ll empower your learners to feel invested in tracking their progress and finding ways to apply their learnings on the job. By delivering on these training outcomes, you’re only deploying training your learners feel is worth learning.
This is your crash course on advanced revenue enablement. We know the standard GTM enablement stuff: onboard reps, buy tools, train teams. But how do you go one level above the typical playbook? For folks who are looking to make the jump from program manager to enablement leader, or folks who want to learn how […]
BoxCamp, the onboarding bootcamp for Box’s go-to-market (GTM) teams, is not just about training reps to close more deals and attain quota faster. It’s about onboarding, training, AND up-skilling across the entire career journey – beyond the first 90 days – to promote internal mobility from Inbound SDR to Outbound SDR to SMB AE to Enterprise AE.
Learn how Zoom launched its first Sales Manager Enablement Program in a year of record growth for the company—and the lessons learned in onboarding and training their first two cohorts of frontline managers.
There’s no one way to build a Customer Success team, but it definitely helps to hear and learn from leaders who’ve built, scaled and killed it. This is why we’re thrilled to have Max Klimmek, Global Head of Customer Success, share his insights and learnings from building his customer success organization during hypergrowth at Intercom.
Smoother adoption, minimal disruption & faster ROI. With a successful enablement deployment strategy, they’re all within reach. Whether you’re rolling out new tools, methodology or messaging – a successful implementation is just as important as the training content. Learn how Reddit nailed the rollout of their new corporate messaging, branding guidelines and “Mission Control” (their WorkRamp instance) – with a structured GTM strategy.
Based on her decade-long career empowering customers, Chauncy Cay Ford believes that great enablement builds product ambassadors. She spearheaded the development of Quantum Metric University (QMU) to train and educate Quantum Metric’s customers and partners. Today, QMU supports over 1,500 learners with 30+ training modules and user certification paths globally. In this webinar, Chauncy Cay Ford (Director of Enablement at Quantum Metric) takes us through her journey in building and scaling Quantum Metric University.
The new growth playbook for virtual sales enablement at Handshake. Get your reps ramped quickly and trained continually in a fully remote world.
Meet the rising stars in revenue enablement: Jonas Taylor (Algolia), Megan Hunting (Intercom) and Lisa Thompson (Branch). They hail from typical revenue positions, transitioned to sales enablement by carving out their own roles and are making a HUGE impact on revenue growth and the enablement function at top tech companies.
Today’s businesses need a dynamic learning environment to educate their customers at scale–and it all starts with creating a learning technology roadmap. Learn how to consolidate your learning architecture to increase business agility and maximize learner efficiency. Use a centralized approach to managing the learning development needs across the customer journey–evolving around technology, content and deployment.
Tony Roma is the Voice of Bitly. He’s the the face of customer onboarding, the in-app walkthrough guide and the support doc that helps you troubleshoot in minutes. We’re thrilled to bring him on screen to share how to build your Product Education framework, how to do more with less, and more.
Learning doesn’t stop after onboarding–and to set your teams up for success, you shouldn’t settle there either. Join Morgan Aozasa at WorkRamp, as she shares her favorite customer success stories around building the framework for continuous learning inside WorkRamp.
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